Privacy Policy

1. Information We Collect

Personal Information You Provide:

• Contact Information: Name, phone number, email address, home address
• Property Information: Home details, window specifications, installation preferences
• Call Records: Phone conversations for quality assurance and training
• Consultation Data: Energy usage, current windows, home measurements

Automatically Collected Information:

• Website Analytics: IP address, browser type, pages viewed, time spent
• Location Data: General geographic location (city/state level)
• Device Information: Mobile device type, operating system
• Cookies: Session cookies, tracking pixels for website optimization

2. How We Use Your Information

Primary Purposes:

• Schedule and conduct free consultations
• Provide window replacement estimates and services
• Process installations and warranty claims
• Communicate about your project status
• Follow up on customer satisfaction

Secondary Purposes:

• Improve our website and services
• Send promotional offers (with opt-out option)
• Comply with legal requirements
• Prevent fraud and protect our business

3. Information Sharing

We May Share Your Information With:

• Installation Partners: Local contractors who perform installations
• Service Providers: Call centers, scheduling systems, payment processors
• Legal Requirements: Government agencies when required by law
• Business Transfers: If we sell or merge our business

We Do NOT:

• Sell your personal information to data brokers
• Share your data for unrelated marketing purposes
• Provide your information to competitors
• Use your data for purposes you haven't consented to

4. Your Privacy Rights

You Have the Right To:

• Access: Request a copy of your personal information
• Correct: Update or fix incorrect information
• Delete: Request deletion of your personal data (with exceptions)
• Opt-Out: Stop marketing communications anytime
• Portability: Receive your data in a portable format

How to Exercise Your Rights:

5. Data Security

We implement reasonable security measures to protect your personal information:

• Encrypted data transmission (SSL certificates)
• Secure database storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Limited access on a need-to-know basis

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at: